Performance Based Payment (PBP) dan kepuasan kompensasi dalam pemberian jasa pelayanan kapitasi jaminan kesehatan nasional bagi tenaga kesehatan Puskesmas di Kabupaten Ende

https://doi.org/10.22146/bkm.38850

Mariane Erika Pay(1*), Andreasta Meliala(2), Dwi Handono(3)

(1) Departemen Kebijakan dan Manajemen Pelayanan Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan Universitas Gadjah Mada
(2) Departemen Kebijakan dan Manajemen Pelayanan Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan Universitas Gadjah Mada
(3) Pusat Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan Universitas Gadjah Mada
(*) Corresponding Author

Abstract


Performance based payment and compensation satisfaction in the distribution of capitation medical services of national insurance health for primary health care workers in the District of Ende

Purpose: To evaluate the implementation of the distribution of capitation services using a performance-based payment system in Ende Regency.

Methods: This research is qualitative using a case study design. Study subjects 23 people were selected by purposive sampling technique. The research location was in the Health Office and 2 puskesmas. Data collection uses interview guides and document reviews. Qualitative data is presented in the form of narratives, pictures and tables. Respondents' answers will be displayed in the form of quotes.

Results: Providing compensation for services still causes dissatisfaction. Health workers are not satisfied with the reduction due to tardiness, are not involved in the calculation of services, doctors feel the tax deduction is too large, the number of health workers is in accordance with the services provided. Puskesmas assessment team has been working based on existing regulations.

Conclusions: There is a need for supervision, supervision, monitoring and evaluation from the Ende District Health Office for the distribution of capitation services. Puskesmas leaders and staff must be able to work together and coordinate well in making puskesmas policies and implementing these policies.


Keywords


performance based payment; services; capitation; satisfaction of compensation

Full Text:

PDF


References

  1. Eldridge, C., & Palmer, N. (2009). Performance-based payment: some reflections on the discourse, evidence and unanswered questions. Health policy and planning, 24(3), 160-166.
  2. Peraturan Menteri Kesehatan Nomor 21 Tahun 2016 tentang Penggunaan Dana Kapitasi Jaminan Kesehatan Nasional
  3. Surat Keputusan Bupati Ende Nomor 313/KEP/HK/2017 tentang Pemanfaatan Dana Kapitasi dan Non Kapitasi
  4. Yin, Robert K. (2014). Studi Kasus Desain dan Metode. PT RajaGrafindo Perkasa. Jakarta
  5. Williams, M. L., Brower, H. H., Ford, L. R., Williams, L. J., & Carraher, S. M. (2008). A comprehensive model and measure of compensation satisfaction. Journal of Occupational and Organizational Psychology, 81(4), 639-668.
  6. Hasibuan, H.M.S.P (2016). Manajemen Sumber Daya Manusia. PT Bumi Aksara. Jakarta
  7. Priansa J.D. (2016). Perencanaan dan Pengembangan Sumber Daya Manusia. Alfabeta. Yogyakarta
  8. Millar, R., Chen, Y., Wang, M., Fang, L., Liu, J., Xuan, Z., & Li, G. (2017). It’s all about the money? A qualitative study of healthcare worker motivation in urban China. International journal for equity in health, 16(1), 120
  9. Shen, G. C., Nguyen, H. T. H., Das, A., Sachingongu, N., Chansa, C., Qamruddin, J., & Friedman, J. (2017). Incentives to change: effects of performance-based financing on health workers in Zambia. Human resources for health, 15(1), 20
  10. Kok, M. C., & Muula, S. (2013). Motivation and job satisfaction of health surveillance assistants in Mwanza, Malawi: an explorative study. Malawi Medical Journal, 25(1), 5-11.
  11. Dhania, D. R. (2010). Pengaruh Stres Kerja, Beban Kerja, terhadap kepuasan Kerja (studi pada medical representatif di Kota Kudus). Jurnal Psikologi: PITUTUR, 1(1), 15-23
  12. Grembowski, D., Paschane, D., Diehr, P., Katon, W., Martin, D., & Patrick, D. L. (2005). Managed care, physician job satisfaction, and the quality of primary care. Journal of General Internal Medicine, 20(3), 271-277
  13. Abate, J., Schaefer, T., & Pavone, T. (2018). Understanding Generational Identity, Job Burnout, Job Satisfaction, Job Tenure and Turnover Intention. Journal of Organizational Culture, Communications and Conflict.
  14. Mahmoud, A. H. (2008). A study of nurses' job satisfaction: the relationship to organizational commitment, perceived organizational support, transactional leadership, transformational leadership, and level of education. European journal of scientific research, 22(2), 286-295
  15. Carraher, S. M., Whitney Gibson, J., & Buckley, M. R. (2006). Compensation satisfaction in the Baltics and the USA. Baltic Journal of Management, 1(1), 7-23



DOI: https://doi.org/10.22146/bkm.38850

Article Metrics

Abstract views : 1173 | views : 1408

Refbacks

  • There are currently no refbacks.


Bookmark and Share


Copyright (c) 2018 Berita Kedokteran Masyarakat

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Berita Kedokteran Masyarakat ISSN 0215-1936 (PRINT), ISSN: 2614-8412 (ONLINE).

Indexed by:

 

Web Analytics Visitor Counter