Modified Usability Test Scenario: User Story Approach to Evaluate Data Visualization Dashboard

Abstract

The data processing results are commonly displayed in a dashboard with various graphic visualization forms to deliver new knowledge easier to understand by users. However, many data analysis dashboards cannot communicate the knowledge effectively and efficiently given the unsuitable design implementation. Therefore, research to measure the interface display's effectiveness in the data analysis system is deemed necessary. This research proposed a scenario modification in the usability test with a user story approach to measuring the system interface display in delivering the information to users. The approach of a usability test with the user story is expected to be capable of helping the researcher in understanding the user habits indirectly. There were 20 participants to validate the proposed method. Participants were asked to use the system and answer several questions to develop their user experience. After developing user experience for each user, the System Usability Scale (SUS) was conducted. SUS score results obtained from this research was 75.25. Besides, the researcher also measured the understanding level among the users using questionnaires. The questionnaire results were converted into numbers and resulted in a mean value of 91.8. Those two values indicate the users' ability to use the system well and obtain the new knowledge displayed in the data analysis dashboard.