Strategi konseling gizi telenutrition dan kepuasan klien: studi kasus layanan oleh dietisien

https://doi.org/10.22146/ijcn.115838

Siti Intania(1), Elfrida Twinsani Eggelion Missi(2*), Yosephin Anandati Pranoto(3)

(1) Program Studi Profesi Dietisien, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan Universitas Gadjah Mada, Yogyakarta, Indonesia
(2) Program Studi Profesi Dietisien, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan Universitas Gadjah Mada, Yogyakarta, Indonesia
(3) Departemen Gizi Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan Universitas Gadjah Mada, Yogyakarta, Indonesia
(*) Corresponding Author

Abstract


Telenutrition counseling strategies and client satisfaction: a case study of dietitian service 

Background: Digital technology has expanded telenutrition, improving accessibility, especially after the COVID-19 pandemic. However, its success depends on effective communication strategies that achieve high satisfaction and sustainable changes in client behavior.

Objectives: This study aimed to identify the communication strategies used by the dietitian in telenutrition-based nutrition counseling and describe clients’ satisfaction with the service.

Methods: This study used a mixed-methods design, combining qualitative and quantitative approaches. Qualitative data were collected through an in-depth interview with a dietitian, while quantitative data were collected using a 1-4 Likert-scale satisfaction questionnaire for 8 clients. Clients were selected using consecutive sampling. Data were analyzed narratively and descriptively.

Results: The dietitian used Google Meet and Instagram as online media. Interpersonal communication techniques emphasizing clarity, empathy, openness, supportiveness, and responsiveness were applied. The counseling technique combined cognitive behavior therapy, solution-focused therapy, and motivational interviewing. Supportive media, such as a diet recommendations handout, food portion photos, visual illustrations, and a food diary, were also used in counseling. The satisfaction survey showed high satisfaction, with an average score of 3.88 out of 4 across accessibility and cost, communication quality, information clarity and relevance, impact and benefits, and general satisfaction.

Conclusions: This case study demonstrates high client satisfaction with the dietitian's communication strategies for delivering telenutrition services.


Keywords


communication strategy; client satisfaction; dietitians; nutrition counseling; telenutrition

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DOI: https://doi.org/10.22146/ijcn.115838

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