Telaah Kritis Pelayanan Umum di Perkotaan

https://doi.org/10.22146/jkap.8408

Ratminto Ratminto(1*)

(1) Magister Ilmu Pemerintahan
(*) Corresponding Author

Abstract


This article discusses about various important aspects of public services, particularly in the urban areas. The author critically analyses the quality of public services provided by municipality government from various aspects. On the basis of his
analysis, the author argues that accountability, responsibility, accessibility and efficieng are among other important indicators which should be applied to measure the qual0ty of public services.

Keywords


public services; accountability; responsibility; accesibility and efficiency

Full Text:

PDF



DOI: https://doi.org/10.22146/jkap.8408

Article Metrics

Abstract views : 371 | views : 218

Refbacks

  • There are currently no refbacks.




Copyright (c) 2015 JKAP (Jurnal Kebijakan dan Administrasi Publik)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Copyright of JKAP (Jurnal Kebijakan dan Administrasi Publik) ISSN 0852-9213 (print), ISSN 2477-4693 (online)

Gedung MAP FISIPOL UGM, Kampus FISIPOL UGM Unit II

Jl. Prof. Dr. Sardjito, Sekip, Yogyakarta, 55281,

Phone: 0274-563825

Fax: 0274-589655
Email: igpa@ugm.ac.id