DAMPAK KEBIJAKAN PELAYANAN KESEHATAN GRATIS TERHADAP KEPUASAN PASIEN DALAM MENERIMA PELAYANAN KESEHATAN PUSKESMAS DI KOTA AMBON

Abstract

Background: The Mayor of Ambon City, in order to improve
the welfare of society especially the health sector has made a
policy too free basic health services costs at health centers
and its network for all communities. In implementing this policy,
there are many problems both tecnical and operational.
Objectives: The objective of this research was to determine
the performance of officers in providing free health services
to the public in accordance with the level of satisfaction in
terms of free health care.
Methods: This research is descriptive analysis with a
qualitative approach and conducted at five sub district
coordinator public health services.Research data obtained by
in-depth interviews and focused group discussion.For data
analysis,qualitative techniques were used, that is, narrative
interpretations, conclusions and data validation by triangulation
techniques.
Results: The results show that on giving free services,officer
does not show any improvement in their performance. This
was the result of the absence of incentives or special
compensation for them. Material and non material compensation
is expected to increase work motivation. Supporting facilities
such as logistics and health facilities should be prepared to
improve provision of free services, thus in turn increasing
patient’s satisfaction.
Keywords: Free Health Services Policy, Performance,
Incentive and Compensation, Patient Satisfaction.