Devi Tandrasari(1*)

(*) Corresponding Author


Background: Quality health care is one of the requirements
needed by everyone, including service in the hospital. Clinical
indicators used as a quality tool that enables objective measurement
to assess whether it has provided excellent service
to customers or patients. Sardjito General Hospital has been
set and measure the performance of clinical services using
clinical indicators since 2000, but the indicators are not compiled
systematically by type of key services that can be given
by doctors in the department at the hospital.
Objective: To develop a clinical indicator for measuring the
performance of clinical services of a department in the hospital,
to trial the implementation of measures of clinical indicators,
and to evaluate the clinical indicators that have been
Methods: Qualitative research using an action research study
design. The subject of this research is Obstetrics and Gynecology
Department at Sardjito General Hospital, Yogyakarta
and specialist doctors and doctors who follow education obstetrics
and gynecology specialization final semester. Data
collection is done by analysis of the results of the workshop,
the analysis results of questionnaires, analysis of interview
data availability, analysis of test results of clinical indicators of
measurement, and analysis of the results of the finalized workshop.
Results: Ten clinical indicators agreed to be measured in the
Obstetrics and Gynecology Department. Based on the results
of the questionnaire, the ten clinical indicators are approved
by most doctors. Of the ten clinical indicators, there is one
indicator that did not have the data, the numerator of the clinical
indicators for services normal partus /vaginal partus. The
agreements in the finalized workshop are to make changes
the operational definition, the value of the achievement standards
and the availability of existing data.
Conclusion: Obstetrics and Gynecology Department will perform
the measurement for the ten indicators that have been
set. Clinical indicators that do not have the availability of data
will still be measured by creating a special form. Changes and
improvements to the operational definitions and standards of
achievement values need further discussion.
Keywords: quality of service, clinical indicators, obstetrics
and gynecology


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