EVALUASI KINERJA PERAWAT PELAKSANA RUMAH SAKIT M.H. THAMRIN SALEMBA DENGAN PENDEKATAN PERSONAL BALANCE SCORECARD TAHUN 2010



Ridwan Kwang(1*)

(1) 
(*) Corresponding Author

Abstract


Background: In the last decade there has been a dramatic
shift in the human resource management. Personal Balance
Scorecard (PBS) is a new concept with the approach “from
the inside out” that uses the individual employee as a starting
point.
objectives: To obtain information about the performance of
nurses in M.H. Thamrin Salemba Hospital based approach to
the PBS, also to analyze PBS as performance appraisal instrument.
Methods: The study was conducted in November 2010 to
January 2011 using an instrument Scorecard Personal Balance
(PBS). Analyses were conducted with quantitative and
qualitative approaches. Sample of quantitative research is the
entire population of nurses in the inpatient adult MH Thamrin
Salemba Hospital. Survey instruments used for quantitative
research are containing questions about the performance of
nurses from the perspective of PBS. The qualitative research,
conducted in-depth interviews of nurses who meet certain
criteria. Performance measurement results with PBS and then
compared with the desired target and then analyzed descriptively.
Results: This study found that the performance is good enough
in the financial perspective, but still lack of nurses performance
on the customer perspective, there are some sectors
which need to be improved in the internal business perspective,
also learning and development perspective, and there is a
unit of work teams with performance score less well than
other units, that unit is Burns Unit.
Conclusion: From the analysis it concluded that PBS in its
role to measuring the performance of nurses also can translate
the vision, mission and strategic goals of the nurses into
performance indicator and strategic planning. It also obtained
from this study that the result of performance measurement
using PBS was in conformity with the situation on the field and
not deviate with BSC of M.H. Thamrin Salemba Hospital. It
suggests that the concept of the PBS can be further developed
and used mainly on an ongoing basis.
Keywords: balanced scorecard, personal balanced
scorecard, performance measurement, system management





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