PERSEPSI PASIEN KELAS III PBI DAN NON-PBI TERHADAP PELAYANAN RAWAT INAP DI RSUD dr. M. YUNUS BENGKULU

PATIENT PERCEPTION OF PBI AND NON-PBI CLASS III TOWARDS INPATIENT SERVICES IN dr. M. YUNUS HOSPITAL BENGKULU

Abstract

Background: Management of Public Hospital of dr. M. Yunus
continues to strive on improving services quality for their patient,
although the result has not been optimal. It demonstrated on
achievement of Bed Occupancy Rate (BOR) of the 3rd inpatient
class in 2014 still 44,25% (Standard BOR by Health Ministry is
60-85%) means most hospital bed have not utilized and patient
number of the 3rd inpatient class showed decreasing from
5.486 in 2013 becomes 3.813 in 2014. Objectives: Identifying perception of the 3rd class patient
towards inpatient services in dr. M. Yunus Public Hospital
Bengkulu, to know are there differences in perception between
insurance contribution and non-insurance contribution. Methods: This study was analytical observational research
using cross sectional approach. Number of respondents of this
study were 130 patient as beneficiaries of health insurance and
130 patient as non-beneficiaries of health insurance. Sample
was determined by proportional random sampling. The analysis
used chi square test and qualitative data. Results: Patient perception to quality of service to come cut of
paint 25.99 when compared to the cut of point / mean theoretical
25 is categorized good results. The relationship between patient
perception PBI towards service quality results are statistically
significant p < 0.05. OR value of 2:13 means that the patient's
perception PBI towards service quality is better than the 2:13
time patients NonPBI. Patients' perceptions towards skills of
officers of 26.17 when compared to the cut of point/mean
theoretical 25 is categorized good results. The relationship
between the patient's perception PBI towards perceptions of
skills results are significant p < 0.05. Practically obtained OR
value 1.87 means that the patient's perception towards skills of
officers PBI better by 1.87 times compared to patients NonPBI. Conclusion: Perception of the third-class patient PBI and Non-
PBI towards third class inpatient services has been good. There
is a difference of perceptions between the groups of patients
PBI with NonPBI patient groups.