The Impact of Organizational Justice on the Organizational Citizenship Behavior of Contract Workers in Indonesia: The Role of Exchange Quality and Multifocal Trust

Jati  Waskito; Kussudyarsana Kussudyarsana; Imronudin Imronudin; Winda  Linansya

Jati Waskito Muhammadiyah University of Surakarta
Kussudyarsana Kussudyarsana Muhammadiyah University of Surakarta
Imronudin Imronudin Muhammadiyah University of Surakarta
Winda Linansya Muhammadiyah University of Surakarta

Keywords: POS, LMX, Trust, Organizational Justice, OCB

Abstract

This study aims to examine the role of the double mediation of cognition-based trust and affect-based trust, along with the quality of the exchanges (perceived organizational support/POS and leader-member exchange/LMX), on the influence of organizational justice on organizational citizenship behavior (OCB). The survey involved 182 contract lecturers from the five top Muhammadiyah universities in Indonesia. Using structural equation models, this study has succeeded in demonstrating that the quality of the individual exchanges between supervisors and subordinates (LMX and affective-based trust) successfully mediate the sources of justice from the supervisors (interactional and informational justice). The quality of the individual exchanges with organizations (cognitive-based trust and POS) successfully mediate the sources of the organization (procedural justice). Implications for the theory and practice are discussed.

Author Biographies

Jati Waskito, Muhammadiyah University of Surakarta

is a lecturer in Economics and Business faculty at Muhammadiyah University of Surakarta. He earned his master’s (M.Si) in 2000 in human resource management from Gadjah Mada University and his doctoral (Dr.) in 2020 in the same field from Sebelas Maret University. His research interest is organizational behavior. He has a publication in the Pertanika Journal of Social Science and Humanities.

Author’s contact detail: Jl Truntum No. 5 Sondakan Laweyan Surakarta Jateng 57147; Phone number 081329310177

Kussudyarsana Kussudyarsana, Muhammadiyah University of Surakarta

is a lecturer at the Economics and Business faculty at Muhammadiyah University of Surakarta, earned his master’s (M.Si) in 2003 in consumer behavior from Gadjah Mada University, and his doctoral (Ph.D.) in 2016 in the family business from Charles Darwin University. His research interests are human behavior, SMEs, and family business has a publication in the Journal of Entrepreneurship in Emerging Economies.

Author’s contact detail: FEB UMS Jl. A. Yani Tromol Pos 1 Pabelan–Kartosura, Sukoharjo, Jateng; Phone number 081391324490

Imronudin Imronudin, Muhammadiyah University of Surakarta

is a lecturer at the Economics and Business faculty at Muhammadiyah University of Surakarta, earned his master’s (M.Si) in 2005 in financial management from Gadjah Mada University, and his doctoral (Ph.D.) in 2015 in Syariah banking from Birmingham City University. His research interest is Syariah banking. He has a publication in the International Journal of Finance & Banking Studies.

Author’s contact detail: Ngadirejo RT. 3/RW. 8 Kartosura, Sukoharjo, Jateng; phone number 085799052278

Winda Linansya, Muhammadiyah University of Surakarta

is an undergraduate student in the Economics and Business faculty at Muhammadiyah University of Surakarta.

Author’s contact detail: FEB UMS Jl. A. Yani Tromol Pos 1 Pabelan–Kartosura, Sukoharjo, Jateng; phone number 085877858887

References

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