Ciptono, W. S. (2005) “Exploring the Linkages Between Deming’s Principle, World-Class Company, Operational Excellence, and Company Performance in an Oil and Gas Industry Setting”, Gadjah Mada International Journal of Business, 7(2), pp. 205-239. Available at: https://journal.ugm.ac.id/v3/gamaijb/article/view/14841 (Accessed: 18July2024).