Mardhiyah D, Dharmmesta BS, Purwanto B. Antecedents to Intention to Engage in the Online Negative Word-of-Mouth Communication. gamaijb [Internet]. 2013Jun.12 [cited 2024Aug.17];15(2):113-32. Available from: https://journal.ugm.ac.id/v3/gamaijb/article/view/15385