Articles

• Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry

  Boon-Liat Cheng

  99-112

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• Antecedents to Intention to Engage in the Online Negative Word-of-Mouth Communication

  Dien Mardhiyah, Basu Swastha Dharmmesta, B.M. Purwanto

  113-132

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• Do Private Firms Outperform SOE Firms after Going Public in China Given their Different Governance Characteristics?

  Shenghui Tong, Eddy Junarsin

  133-170

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• Examining the Effects of Presentation Patterns, Orders, and Information Types in Investment Decision Making

  Luciana Spica Almilia, Jogiyanto Hartono, Supriyadi Supriyadi, Ertambang Nahartyo

  171-182

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• Factors Affecting Poor Strategy Implementation

  Muh. Darmin Ahmad Pella, Ujang Sumarwan, Arief Daryanto, Kirbrandoko Kirbrandoko

  183-204

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