Tingkat Integritas Instansi Pelayanan BPN dan Samsat di Provinsi DIY
Zainal Arifin Mochtar(1*), Hasrul Halili(2)
(1) 
(2) 
(*) Corresponding Author
Abstract
This research questions the standard operational procedures applied in Samsat and BPN Yogyakarta. Result shows how the integrity level of these institutions is potential to be enhanced by opening wide access of information and by eradicating tipping and illegal payment. Improvement of reward and punishment system must also be done.
Fokus penelitian ini adalah prosedur operasional standar yang digunakan oleh Samsat dan BPN Yogyakarta. Hasil penelitian menunjukkan bahwa tingkat integritas kedua institusi ini berpotensi untuk dikembangkan dengan cara membuka keran informasi dan mengeliminasi budaya tips dan pungutan liar serta memperbaiki sistem reward and punishment.
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PDFDOI: https://doi.org/10.22146/jmh.16282
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Copyright (c) 2012 Zainal Arifin Mochtar, Hasrul Halili
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