Pengaruh Knowledge Management terhadap Pengembangan Sumber Daya Manusia dan Kinerja Karyawan Perhotelan di Sulawesi Selatan

https://doi.org/10.22146/kawistara.56756

Andi Hasbi(1*)

(1) Politeknik Pariwisata Makassar
(*) Corresponding Author

Abstract


Many studies have linked knowledge management and human resource development to create standardized services. However, the relationship between the two in the hospitality industry is still lacking as an object of research. The purpose of this study was to analyze the influence of knowledge management on the development of hospitality HR in South Sulawesi. This research uses a quantitative approach with inferential statistical analysis. This research was conducted in three selected districts, namely, Bone Regency, Soppeng Regency, and Wajo Regency, which were the research locus. The population in this study were all-star and non-star hotel employees in the three districts. The total sample is 200 hotel employees and respondents are selected using the accidental method. Data collection using a questionnaire that was built based on previous research. The data analysis technique uses descriptive analysis and Structural Equation Modeling, which is processed in Linear Structural Relation software (LISREL 8.5). The results indicated that there was a significant influence on the development of human resources in hospitality. This means that to improve the outcome of hospitality HR including education, training and the development of the hospitality industry is required to be able to maintain and maintain knowledge management through the implementation of job procedures, able to transfer personal knowledge and technological mastery. Knowledge management directly has a little positive and significant impact on employee performance, but simultaneously Knowledge Management has a very positive and significant effect on employee performance through HR development. This research implies that performance-based training and development and application of knowledge management should be carried out simultaneously in the hospitality industry to produce standardized services in each district.

Keywords: Employee Performance; Human Resource Development; Knowledge Management; Linear; Structural Equation Modeling; and Structural Relation software.


Keywords


Knowledge Management, Human Resource Development, Hospitality Industry

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References

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Anggapraja, I. T. (2016). Pengaruh Penerapan Knowledge Management dan Pengembangan Sumber Daya Manusia terhadap Kinerja Karyawan PT Telkom Tbk. (Studi Explanatory Survey pada Karyawan Unit Human Capital Management PT Telkom Tbk.). Jurnal Aplikasi Manajemen, 14(1): 140–146. DOI: http://dx.doi.org/10.18202/jam23026332.14.1.15

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Bangun, W. (2012). Manajemen Sumber Daya Manusia. Jakarta : PT. Erlangga.

Barclay, R. O., dan Murray, P., C. (1997). What is Knowledge Management? http://providersedge.com/docs/km_articles/What_Is_Knowledge_Management.pdf

Cahyono, T. Y. (n.d.). Budaya Berbagi Ilmu Pengetahuan. 1–12. http://lib.um.ac.id/wp-content/uploads/2017/07/Budaya-Berbagi- Pengetahuan-di-Perpustakaan.pdf

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Dessler, G. (1998). Manajemen Sumber daya Manusia. Jakarta : PT. Prenhallindo

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Kandou, Y.L., Lengkong, V.P.K., dan Sendow G., (2016). Pengaruh Knowledge Management, Skill dan Attitude terhadap Kinerja Karyawan (Studi Pada PT. Bank Sulutgo Kantor Pusat di Manado). Jurnal Berkala Ilmiah Efisiensi, 16(1): 147–158.

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Kim, T. T., dan Lee, G. (2013). Hospitality Employee Knowledge-Sharing Behaviors in the Relationship between Goal Orientations and Service Innovative Behavior. International Journal of Hospitality Management, 34(1): 324–337. https://doi.org/10.1016/j.ijhm.2013.04.009

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Schwartz, D.G. (2006). Encyclopedia of Knowledge Management. Hershey, PA, and London: Idea Group Reference.

Shamim, S., Cang, S., dan Yu, H. (2017). Supervisory Orientation, Employee Goal Orientation, and Knowledge Management among Front Line Hotel Employees. International Journal of Hospitality Management, 62: 21–32. https://doi.org/10.1016/j.ijhm.2016.11.013.

Sigala, M., dan Chalkiti, K. (2015). Knowledge Management, Social Media and Employee Creativity. International Journal of Hospitality Management, 45, 44–58. https://doi.org/10.1016/j.ijhm.2014.11.003.

Sintaasih, D. K., Nimran, U., Sudarma, M., dan Surahman. (2011). Knowledge Management dan Peran Strategic Partner SDM: Pengaruhnya Terhadap Perencanaan Strategik dan Kinerja Organisasi (Studi pada Rumah Sakit di Bali). Jurnal Manajemen Dan Kewirausahaan, 13(1):.17-31 https://doi.org/10.9744/jmk.13.1.17-31.

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Abdullah, N. L., Isa, R. M., Arshad, R., Hamzah, N., dan Hashim, N. A. (2013). Knowledge Management Strategy and Human Capital Management in Hotel Industry. Jurnal Pengurusan, 38: 3–14. https://doi.org/10.17576/pengurusan-2013-38-01

Anggapraja, I. T. (2016). Pengaruh Penerapan Knowledge Management dan Pengembangan Sumber Daya Manusia terhadap Kinerja Karyawan PT Telkom Tbk. (Studi Explanatory Survey pada Karyawan Unit Human Capital Management PT Telkom Tbk.). Jurnal Aplikasi Manajemen, 14(1): 140–146. DOI: http://dx.doi.org/10.18202/jam23026332.14.1.15

Ariana, I. W. T., dan Riana, I. G. (2013). Pengaruh Kepemimpinan, Kompensasi dan Displin Kerja Terhadap Kinerja Karyawan Pada Hotel Cendana Resort & Spa Ubud, Gianyar. E- Jurnal Manajemen, 2(1): 121-136.

Bangun, W. (2012). Manajemen Sumber Daya Manusia. Jakarta : PT. Erlangga.

Barclay, R. O., dan Murray, P., C. (1997). What is Knowledge Management? http://providersedge.com/docs/km_articles/What_Is_Knowledge_Management.pdf

Cahyono, T. Y. (n.d.). Budaya Berbagi Ilmu Pengetahuan. 1–12. http://lib.um.ac.id/wp-content/uploads/2017/07/Budaya-Berbagi- Pengetahuan-di-Perpustakaan.pdf

Davidson, C dan Voss, P.(2002). Knowledge Management: And Introduction to Creating Competitive Advantage from intelectual Capital. Tandem Press, New Zaeland.

Dessler, G. (1998). Manajemen Sumber daya Manusia. Jakarta : PT. Prenhallindo

Choirina, F., D. (2014). Analisis Pengaruh Praktek Knowledge Management Dalam Memediasi Dukungan Information Technology Terhadap Kinerja Karyawan (Studi Pada Kantor Perwakilan Bank Indonesia Wilayah V Semarang). Skripsi online, Universitas Diponegoro. Semarang.

Ferdinand, A,. (2011). Metode Penelitian Manajemen. Pedoman Penelitian untuk Penulisan Skripsi, Tesis dan Disertasi Ilmu manajemen. Edisi ketiga.Semarang : Badan Penerbit Universitas Diponegoro.

Flippo, E., B. (2010). Manajemen Personalia. Jakarta: PT. Glora Aksara Pratama,

Hasibuan, M.,S.,P. (2000) Manajemen Sumber Daya Manusia. Edisi Revisi. Jakarta: Bumi Aksara.

Inrevolzon, (2013). Kebudayaan dan Peradaban. Tamaddun: Jurnal Kebudayaan dan Sastra Islam 13 (2): 1 -8.

Kandou, Y.L., Lengkong, V.P.K., dan Sendow G., (2016). Pengaruh Knowledge Management, Skill dan Attitude terhadap Kinerja Karyawan (Studi Pada PT. Bank Sulutgo Kantor Pusat di Manado). Jurnal Berkala Ilmiah Efisiensi, 16(1): 147–158.

Kaswan,(2013). Pelatihan dan Pengembangan untuk meningkatkan SDM.Edisi ke DUA.Bandung: Alfabeta.

Kim, T. T., dan Lee, G. (2013). Hospitality Employee Knowledge-Sharing Behaviors in the Relationship between Goal Orientations and Service Innovative Behavior. International Journal of Hospitality Management, 34(1): 324–337. https://doi.org/10.1016/j.ijhm.2013.04.009

Koentjaraningrat (1993). Kebudayaan Mentalitas dan Pembangunan. Jakarta : Gramedia Pustaka Utama.

Kosasih, N., dan Budiani, S. (2007). Pengaruh Knowledge Management terhadap Kinerja Karyawan: Studi Kasus Departemen Front Office Surabaya Plaza Hotel. Jurnal Manajemen Perhotelan, 3(2):80–88. https://doi.org/10.9744/jmp.3.2.80-88

Kusumawardhana, T. R. (2015). Analisis dan Perancangan Knowledge Management System untuk Meningkatkan Efektivitas Siklus Pendapatan Koperasi “X” di Sidoarjo.Calyptra:Jurnal Ilmiah Mahasiswa Universitas Surabaya, 4(1): 1–8.

Muhamad, Baiquni dan Fandeli. (2012).Studi Perkembangan Wilayah dan Daya Dukung Lingkungan Kepariwisataan di Wilayah Yogyakarta Utara. Jurnal Kawistara 2 (1): 15-24.

Noe, R., Hollenbeck, J.R., Gerhart,B., Wright, P.M.,2006. Human Resources Management-Gaining a Competitive Advantage. Fifth Edition.Boston McGraw-Hill.

Pakpahan, E. S. (2014). Pengaruh Pendidikan dan Pelatihan Terhadap Kinerja Pegawai (Studi pada Badan Kepegawaian Daerah Kota Malang). Jurnal Administrasi Publik (JAP) Universitas Brawijaya, Malang 2(1): 116–121.

Riyanti, A., dan Edison, E. (2016). Pengembangan Sumber Daya Manusia Hotel Grand Royal Panghegar Bandung.Tourism Scintific Journal, 2(1): 56–71.http://jurnal.stiepar.ac.id/index.php/tsj/article/download/17/15

Schall, M. (2003). Best Practices in the Assessment of Hotel-Guest Attitudes. Cornell Hotel and Restaurant Administration Quarterly, 44(2): 51–65. https://doi.org/10.1016/S0010-8804(03)90018-8

Schwartz, D.G. (2006). Encyclopedia of Knowledge Management. Hershey, PA, and London: Idea Group Reference

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Sigala, M., dan Chalkiti, K. (2015). Knowledge Management, Social Media and Employee Creativity. International Journal of Hospitality Management, 45, 44–58. https://doi.org/10.1016/j.ijhm.2014.11.003

Sintaasih, D. K., Nimran, U., Sudarma, M., dan Surahman. (2011). Knowledge Management dan Peran Strategic Partner SDM: Pengaruhnya Terhadap Perencanaan Strategik dan Kinerja Organisasi (Studi pada Rumah Sakit di Bali). Jurnal Manajemen Dan Kewirausahaan, 13(1):.17-31 https://doi.org/10.9744/jmk.13.1.17-31

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Wijaya, E. Y., Sudjimat, D. A., dan Nyoto, A. (2016). Transformasi Pendidikan Abad 21 Sebagai Tuntutan Pengembangan Sumber Daya Manusia di Era Global. Prosiding Seminar Nasional Pendidikan Matematika 2016 ~ Universitas Kanjuruhan Malang, 1:263-278.

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DOI: https://doi.org/10.22146/kawistara.56756

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