Impact of Agile Organization and Leadership on Employee Experience: Case Study UPTD (Technical Implementing Service Unit) Digital Service Center, Geospatial Data and Information of West Java Provincial Government (Jabar Digital Service)

https://doi.org/10.22146/jp.80191

Ridhwan Adhikersa(1*), Wahyudi Kumorotomo(2), Achmad Djunaedi(3), Agus Heruanto Hadna(4)

(1) Graduate School of Leadership and Policy Innovation, Universitas Gadjah Mada, Yogyakarta
(2) Faculty of Social and Political Sciences, Universitas Gadjah Mada, Yogyakarta,
(3) Faculty of Engineering, Universitas Gadjah Mada, Yogyakarta
(4) Faculty of Social and Political Sciences, Universitas Gadjah Mada, Yogyakarta,
(*) Corresponding Author

Abstract


This research is a mixed study that analyzes the implementation of agile organization and agile leadership, and analyzes the impact of its implementation on employee experience at the Technical Implementing Service Unit Digital Service Center, Geospatial Data and Information of West Java Provincial Government called Jabar Digital Service (JDS) This research was conducted by searching for information on civil servants (PNS) and ex- pert employees about organizational and leadership methods applied in Jabar Digital Service. Concepts of agile organization and agile leadership and researching quantitatively the perception of employee experience of expert employees on the implementation of agile conceptions to organization and leadership in Jabar Digital Service using Structural Equation Modeling (SEM) with a Partial Least Square (PLS) method was compared. This study shows that the implementation of agile organization and agile leadership can be applied in government organizations that are in fact rigid about change which is also shown by the level of positive perception of expert employees on the employee experience in the Jabar Digital Service environment.


Keywords


agile organization; agile leadership; employee experience

Full Text:

PDF


References

Adiperdana, Ardan. 2016. Implementasi Reformasi Birokrasi Melalui Revolusi Mental Birokrasi Sebagai Upaya Membentuk Pemerintahan Berkelas Dunia https://www.menpan.go.id/site/ Stories-Success-rb/implementasi- reformasi-bureaucratic-via-revolution- mental-burocracy-as-Effort-forming- Government-Class-World, Accessed on 4 August 2021.

Aghina, W., Ahlback, K., de Smet, A., Fahrbach, C., Handscomb, C., Lackey, G., Lurie, M., Murarka, M., Salo, O., Seem, E., Woxholth, J., Aronowitz, S., Bergman, E.,

Brosseau, D., Comella- Dorda, S., Dhingra, N., di Marcello, F., Ellsworth, D., Gagnon, C., ... Wilson, S. 2017. The 5 Trademarks of Agile Organizations. In McKinsey & Company (Issue December). https:// www.mckinsey.com/business-functions/ organization/our-insights/the-five- trademarks-of-agile-organizations

Atalssian. 2015. What is Agile? Atlassian Agile Coach. https://www.atlassian.com/ agile.

Bridger, E., & Gannaway, B. 2021. Employee Experience by Design: How to Create an Effective EX for Competitive Advantage. Kogan Page Publishers.

Capowski, G. 1994. Anatomy of a leader: Where are the leaders of tomorrow? Management Review, 83(3), 10.

Carrasco, M., Geluk, P., &Peters, K.2018. Agile As the Next Government Revolution. https://www.bcg.com/publications/2018/ agile-next-government-revolution.aspx.

Doz, Y., Kosonen, M., & Virtanen, P. 2018. Strategically Agile Government. Global Encyclopedia of Public Administration, Public Policy, and Governance, Osborne 2006, 1–12. https://doi.org/10.1007/978- 3-319-31816-5_3554-

Kelly, R. 2018. Constructing leadership 4.0: Swarm leadership and the fourth industrial revolution. Springer.

Kompas.com. 2021. “Mentri PAN RB Minta Kementerian/Lembaga Percepat Reformasi Birokrasi” https://nasional. kompas.com/read/2021/07/16/14274381/ menteri-pan-rb-minta-kementerian- badan-percepat-reformasi- burokrasi?nomgid=1, Accessed on July 18, 2021.

Koning, P. 2019. Agile leadership toolkit: Learning to thrive with self-managing teams. Addison-Wesley Professional.

Kotter, J. P. 2001. What leaders really do. Harvard Business Review, 79(11).

Kumorotomo, W. 2020. Envisioning Agile Government: Learning from the Japanese Concept of Society 5.0 and the Challenge of Public Administration in Developing Countries. Annual Conference of Indonesian Association for Public Administration (IAPA 2019), 144–163.

Martin, R. C., Rabaey, J. M., Chandrakasan, A. P., Newkirk, J. W., Nikolić, B., & Koss, R. S. 2003. Agile Software Development: Principles, Patterns, and Practices. Pearson Education. https://books.google.co.id/booksid=0HYhAQAAIAAJ.

Maylett, T., & Warner, P. 2014. Magic: Five keys to unlock the power of employee engagement. Greenleaf Book Group.

Maylett, T., & Wride, M. 2017. The Employee Experience: How to attract talent, retain top performers, and drive results. John Wiley & Sons.

Medinilla, Á. 2012. Agile management: Leadership in an agile environment. Springer Science & Business Media.

Mendibil, K., & MacBryde, J. 2006. Factors that affect the design and implementation of team-based performance measurement systems. International Journal of Productivity and Performance Management.

Morgan, J. 2017. The employee experience advantage: How to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate. John Wiley & Sons.

Morris, L., Ma, M., & Wu, P. C. 2014.

Agile innovation: The revolutionary approach to accelerate success, inspire engagement, and ignite creativity. John Wiley & Sons.

Niagara Institute. (n.d.). The Employee Experience in the Public Sector: 9 Practical Ways Team Leaders can have a Positive Impact. Niagara Institute. Retrieved July 31, 2021, from https:// www.niagarainstitute.com/public-sector- employee-experience.

Peraturan Presiden Nomor 81 Tahun 2010 Tentang Grand Design Reformasi Birokrasi 2010-2025.

Snow, C. C., Fjeldstad, Ø. D., & Langer, A. M. 2017. Designing the digital organization. Journal of Organization Design, 6(1), 7–8. https://doi.org/10.1186/s41469-017- 0017-y.

Steve, D. 2019, August 13. Understanding The Agile Mindset. Forbes. https://www.forbes.com/sites/stevedenning/2019/08/13/ understanding-the-agile-mindset/?sh=767b72435c17.

Suaramerdeka.com. 2021. ”Kementerian PANRB Dorong Instansi Pemerintah Integrasikan Layanan” https://www.Suaramerdeka.com/nasional/pr- 04429447/kementerian-panrb-Drive- instansi-Government-integrating- Services?page=all, Accessed on July 18, 2021.

Winkler, I. 2010. Contemporary leadership theories: Enhancing the understanding of the complexity, subjectivity and dynamic of leadership. Springer Science & Business Media.



DOI: https://doi.org/10.22146/jp.80191

Article Metrics

Abstract views : 2574 | views : 1982

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Populasi

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


Copyright of Jurnal Populasi ISSN 0853-6202 (PRINT), ISSN: 2476-941X (ONLINE).


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Populasi Indexed by:

  ROAD  

web
analytics View My Stats