Are Forest Services Meeting Community Expectations?
Posted on 2025-08-19
An article from Jurnal Ilmu Kehutanan reveals that community satisfaction with forest services in the mangrove-rich Batu Bara Regency remains below expectations. Using Importance-Performance Analysis (IPA), researchers identified the largest gaps in assurance and tangible infrastructure, with a notable -0.71 satisfaction gap overall.
Top issues:
- Lack of infrastructure to support forest management
- Inaccessible complaint mechanisms
- Shortage of staff
The findings call for targeted improvements in service quality, especially in areas the community deems critical.
Let’s build forest management systems that serve both people and ecosystems.
Read the full article: doi.org/10.22146/jik.v19i1.11710