Description of Patient Acceptance of Use of Mask by Doctor at Poly Out-Patient Care Puskesmas, Bantul

https://doi.org/10.22146/rpcpe.46108

Wahyu Pamungkasih(1*), Adi Heru Sutomo(2), Mahar Agusno(3)

(1) Puskesmas Banguntapan II
(2) Department of Family Medicine, Community and Bioethics, Faculty of Medicine, Public Health, and Nursing, Universitas Gadjah Mada
(3) Faculty of Medicine, Public Health and Nursing, Universitas Gadjah Mada
(*) Corresponding Author

Abstract


Background: The use of masks affects doctor and patient communication verbally and nonverbally.

Objectives: This study aims to describe the patients’ acceptance of the use of surgical masks by doctors in the patient's hearing, trust, and closeness.

Methods: The research used qualitative design with phenomenological approach. In-depth interviews were conducted with 18 outpatients. Data were analyzed by content analysis.

Results: Patient acceptance will be good when patients have the concept that masks are worn as a uniform and according to rules to prevent disease transmission. The use of masks does not affect the closeness and trust of patients even though they reduce hearing ability of patients, especially elderly patients. Still, they do not always ask the doctor about what is unclear. Some patients consider masks to be useful for preventing smelling of patients.

Conclusions: The use of masks by doctors is acceptable to patients, does not affect the trust and closeness of patients even though it reduces hearing ability in certain patients.

Keywords


closeness; masks; non-verbal communication; patient-doctor communication; trust; verbal communication

Full Text:

PDF


References

Howie JG, Heaney DJ, Maxwell M, Walker JJ, Freeman GK, and Rai H. Quality at general practice consultations: cross sectional survey. Bmj. 1999 Sep 18; 319(7212):738-43.

Ha JF, Longnecker N. Doctor-patient communication: a review. The Ochsner Journal. 2010 Mar; 10(1):38-43.

Montague E, Chen PY, Xu J, Chewning B, Barrett B. Nonverbal interpersonal interactions in clinical encounters and patient perceptions of empathy. J Participat Med. 2013 Aug 14; 5:e33.

Kusnanto H. Patient-Centered Care. Review of Primary Care Practice and Education (Kajian Praktik dan Pendidikan Layanan Primer).;1(2):51-2.

Khan TM, Hassali MA, Al-Haddad MS. Patient-physician communication barrier: A pilot study evaluating patient experiences. Journal of Young Pharmacists. 2011 Jul 1; 3(3):250-5.

Stewart M, Brown JB, Boon H, Galajda J, Meredith L, Sangster M. Evidence on patient-doctor communication. Cancer. 1999; 25(1999):30.

Williams S, Weinman J, Dale J. Doctor–patient communication and patient satisfaction. Fam Pract. 1998; 15(5):480-92.

Rezaei F, Askari HA. Checking the relationship between physicians’ communication skills and outpatients’ satisfaction in the clinics of Isfahan Al-Zahra (S) Hospital in 2011. Journal of education and health promotion. 2014; 3.

Suchman AL, Markakis K, Beckman HB, Frankel R. A model of empathic communication in the medical interview. Jama. 1997 Feb 26; 277(8):678-82.

Wong KMC, Yip KHB, Mercer S, Griffiths S, Kung K, Wong CSM, Chor J, Wong YSS, 2013, Effect of facemasks on empathy and relational continuity: a randomised controlled trial in primary care, BMC Family Practice, 14:200 (http://www.biomedcentral.com/1471-2296/14/200)

Centers for Disease Control and Prevention (CDC). Guide to infection prevention for outpatient settings: Minimum expectations for safe care. 2014.

Harwanti N. Personal protective equipment usage in providing protection for workers in instalasi inpatient I RSUP dr. Sardjito Yogyakarta [Doctoral dissertation]. Universitas Sebelas Maret: 2009.

Mufarida A. The effect of nurse therapeutic communication implementation on patient satisfaction levels (case study in inpatient class 3 patients of dr. Soebandi Jember Hospital): 2011.

Forgie SE, Reitsma J, Spady D, Wright B, Stobart K. The “fear factor” for surgical masks and face shields, as perceived by children and their parents. Pediatrics. 2009 Oct 1; 124(4):e777-81.

Naomi P. Measurement of customer satisfaction level on health care services (using performance importance analysis method in inpatient of Sumedang Hospital). Abmas. 2005; 77.

Potter P, Perry A. Fundamental textbooks for nursing concepts, processes, and practices. 4th ed. Jakarta: EGC; 2005.

Kurniawan AP, Hasanat NU. Differences in emotional expression at several generations of Javanese in Yogyakarta. Journal of Psychology. 2007; 34(1):1-7.

Hojat M. Empathy in patient care: antecedents, development, measurement, and outcomes. Springer Science & Business Media; 2007 Nov 12.

Ong LM, De Haes JC, Hoos AM, Lammes FB. Doctor-patient communication: a review of the literature. Social science & medicine. 1995 Apr 1; 40(7):903-18.

Basuki E. Communication among health workers. Indonesian Medical Magazine. 2008; 58(9):340-5.

Manoppo HB. Study of interpersonal communication at the Bethesda Tomohon Hospital outpatient / obstetric clinic. JURNAL ACTA DIURNA. 2014 Aug 8; 3(2).

Suseno, FM. The fourth paper is a general lecture on ethical philosophy from classical Greece to Java at Teater Salihara. Jakarta (February 23 2013).

Anwar AI. Children’s perception of their dentist at Halimah Dg. Sikati dental hospital in Makassar. Journal of Dentomaxillofacial Science. 2014 Jan 1; 13(2):91-4.

Sari DP. What is the meaning of "profit" for the doctor's profession?. Multiparadigm Accounting Journal. 2014; 5(1):130-8.



DOI: https://doi.org/10.22146/rpcpe.46108

Article Metrics

Abstract views : 553 | views : 346

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Wahyu Pamungkasih, Adi Heru Sutomo, Mahar Agusno

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


Web
AnalyticsView My Stats