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Vol 39 No 1 (2024): January

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Feb 10, 2023
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Jun 5, 2023
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Jan 18, 2024
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Employee Satisfaction Factors in the E-Commerce Company: The Mediating Role of Employee Engagement

https://doi.org/10.22146/jieb.v39i1.6936
Ahmad Azmy
ahmad.azmy@paramadina.ac.id
Master of Management, Faculty of Economics and Business, Paramadina University

Corresponding Author(s) : Ahmad Azmy

ahmad.azmy@paramadina.ac.id

Journal of Indonesian Economy and Business, Vol 39 No 1 (2024): January

Abstract

Introduction/Main Objectives: This study discusses the factors that have implications for job satisfaction in e-commerce companies. The focus of the study is to analyze the organizational commitment, spiritual leadership, and technological advancement, which are mediated by employee engagement. Background Problems: Some e-commerce companies have problems with their employees’ level of satisfaction. This study provides recommendations for dealing with the satisfaction factors of employees working in e-commerce. Novelty: The novelty of this study is that it offers a different model for measuring job satisfaction. Employee engagement is used as a mediating variable to measure the implications for employee satisfaction in e-commerce companies. One of the variables used is technological advancement. Research Methods: This study uses the PLS-SEM method. The total respondents is 250 employees who work in e-commerce companies. Purposive sampling is used, according to the research needs, with a total of 207 respondents. The object of this study is a business organization that is engaged in e-commerce. Finding/Results: The direct and indirect effects of employee satisfaction are implied by spiritual leadership and organizational commitment. Technological advancement has no direct or indirect effect on employee satisfaction. Employee engagement has a mediating role in both the direct and indirect effects on employee satisfaction. Conclusion: E-commerce organizations should pay more attention to their employees’ development through building their technological capabilities. This research can explain the improvement in a business’s quality through its employees’ satisfaction. This adds value to human resources manage­ment.

Keywords

employee satisfaction employee engagement organizational commitment spiritual leadership technological advancement
Azmy, A. (2024). Employee Satisfaction Factors in the E-Commerce Company: The Mediating Role of Employee Engagement . Journal of Indonesian Economy and Business, 39(1), 28-56. https://doi.org/10.22146/jieb.v39i1.6936
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